Returns Policy

At All Terrain Solutions (trading as Universal Ground Solutions), we want you to be confident in your purchase. Please read this Returns Policy carefully.

1. Parts (New & Used)

Return Window

• You may return parts within 14 days of delivery.

Condition

• Items must be unused and in their original packaging.

Restocking Fee

• A 15% restocking fee applies to all eligible returns.
• The fee is not applied to faulty or incorrectly supplied items.

Return Shipping

• The buyer is responsible for the cost of returning items unless the part is faulty or not as described.

2. ATVs (New & Used)

New & Used ATVs

• ATVs are non-returnable once sold, except where required by law
• Customers are strongly advised to inspect vehicles before purchase

Used ATV Warranty (RTB)

• All used ATVs come with a 1-month RTB warranty, unless otherwise stated
• Customers must return the ATV to our premises for any warranty claims
• The warranty covers major mechanical faults only
• It does not cover:
  • General wear and tear
  • Consumable items (e.g., tyres, brake pads, batteries)
  • Damage caused by misuse, accidents, or lack of maintenance

3. Faulty or Incorrect Goods

If an item you receive is faulty, damaged, or not as described:

• Contact us immediately at info@universalgroundsolutions.co.uk or 07903 389513
• We will arrange a replacement, repair, or refund
• No restocking fee will be charged for faulty or incorrectly supplied items

4. Refunds

• Refunds will be processed once returned items are received and inspected
• Refunds will be returned to your original payment method
• For eligible returns of parts, the refund will be minus the 15% restocking fee

5. Contact

If you have any questions about your return or warranty:

Email: info@universalgroundsolutions.co.uk
Phone: 07903 389513

Note: This policy is designed to be read alongside our Terms & Conditions. By purchasing from All Terrain Solutions, you agree to both our Terms and this Returns Policy.